15+ years in Product Management and technology, customer obsessed with a proven record in building successful products and creating value for B2B/B2C users. Led cross functional teams of engineering, marketing, sales, operations in envisioning, building and scaling consumer facing internet products successfully in the field across industries
- Product Strategy and Vision
- User/Market Research
- Go-to-Market Strategy
- Product P&L Management • Agile Development
- New Product Launch
- Product Design (UX/UI) • Product Engineering
- Data Analytics
KEY SKILLS
- Extensively worked on backend platforms and rolled out features / capabilities through APIs, web services, system integrations, SDKs.Rich experience in leading teams through participative leadership and managing small to mid-sized teams across geographies.
- Understanding of financial transaction processing networks and systems.Good understanding and knowledge of Ed-Tech, e-Commerce, Payments, Mobile FinancialSolutions, Customer Experience, Channels and Retail Banking.
- Rich exposure to product roadmap definition and new product development Strong Client Facing Skills, Presentation Skills.
Director Product Payment
- Design and execute Tokenization/IoT Product strategy, roadmap, development, market deployment, and achieve product revenue targets for the region.
- Drive Enterprise product sales, relationship management and advisory with Banks, Payment Enablers, FinTechs and BigTech partners.
- On boarded 50+ Bank partners, 10+ digital payment partners and 100+ merchants/aggregators on Token Services.
- Built the Lead Generation function from scratch, optimized TAM identification and online campaigns including emails, linkedIn and cold calls to increase top of the funnel client meetings from ~10 per month to 30+ within 8 months.
- Optimized Pre-Sales experience, including product demos, client interactions and documentation resulting in reduction of sales lifecycle time from ~1.5 yrs to ~6 months.
- Led the strategy and execution of card on file tokenization product enrichment and deployment for all India ecommerce merchants/aggregators/gateways and banks.
- Conduct market research, analytics and competition benchmarking to map product offerings and drive regional product and features development.
- Negotiate product pricing, develop Go-To-Market strategy, marketing plan, and operational procedures.
- Liaison with regulatory and industry bodies to cascade global best practices and fine tune operating regulations.
- Establish risk controls and work with partners to implement regional compliance and regulatory mandates.
Group Product Manager
- Leading a team 20+ Product Manager , Product Analyst responsible for building technolgy platforms like Internal CRM, Communication module (WhatsApp, Email & SMS ) ,MyAccount (Web & Mobile ) etc.
- Defined and analyzed metrics like Tickets per booking, CSAT, Events per ticket to measure product performance across various customer touchpoints like Mobile , Webiste , IVR , Social Media
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies
- Established criteria for each milestone within product roadmap as means to measure developmental progress
- Boosted customer renewal penetration 7% by devising new renewal process automation
Senior Product Manager
- Successfully drove product road maps and sprints, defined features through user stories including non-functional requirements like scalability and security for the engineering team and delivered features leading to $1.5 million+ revenue
- Builtscaledproductsaroundwebservices(APIdriven)oncloudinstances(AWS),BigData and Chatbot platforms leveraging innovative tech around – Kafka, NoSql (Elasticsearch), Hadoop, Spark
- Drove multiple MVPs in lean agile model, testing hypothesis and finding right product/market fit for connected car market
- Responsible for timely identification and mitigation of unexpected and concerning risk trends in credit card portfolio through credit risk reviews, automated portfolio monitoring and machine learning models.
- Developed and implemented XGBoost model to predict delinquent volume and amount in
- credit card portfolio for 3 months forward. Model output is used to compare finance forecast and significant deviations are escalated through Risk Appetite Framework.
- Developed ‘Early Warning Score’ to predict onset of next economic recession in 3 quarters forward. Set score cut-offs for which enterprise will launch its recession readiness program.
- Enabled more than1 0%cost reductionfor customers by working closely with sourcing team and negotiating with vendors
- Familiarity with DevOpspractices(CI/CD),CloudinfrastructureandDataManagemen